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Jira Service Management tickets creating empty ticket description or comment | Jira | Atlassian Documentation
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The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration | Jira | Atlassian Documentation
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The Jira (or Service Management) mail handler added a comment to an existing ticket instead of creating a new ticket from an email | Jira | Atlassian Documentation
![The JSM Mail channel creates new tickets instead of adding comments to existing tickets | Jira | Atlassian Documentation The JSM Mail channel creates new tickets instead of adding comments to existing tickets | Jira | Atlassian Documentation](https://confluence.atlassian.com/jirakb/files/1142248285/1167819238/1/1662125905003/Screenshot+2022-09-02+at+15.37.31.png)
The JSM Mail channel creates new tickets instead of adding comments to existing tickets | Jira | Atlassian Documentation
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Configuring the customer portal | Jira Service Management Data Center and Server 5.13 | Atlassian Documentation
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